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Customer Care Administrator

Customer Care Administrator

Posted 16 May by REED
Easy Apply Featured Ended

My client who prides themselves on the great customer service that they offer are looking for a customer service administrator to join their team on a full-time, permanent basis. The purpose of the role is to ensure customer enquiries are resolved in a timely manner.

Duties and responsibilities:

• Responsible for taking inbound calls

• Processing orders

• Making outbound calls – Ensuring we focus on Customer Retention

• Chasing outstanding orders

• Accurately input data and product requirements

• Develop relationships

• Manage courier queries relating to deliveries and collections

• Liaise with the warehouse team to ensure product fulfillment

• Attend on-going training

• Assist with Product Recalls

The ideal candidate will have excellent customer service skills and an ability to empathise with vulnerable people. You should have an excellent ability to multi-task and strong attention to detail. Confident IT skills and strong data entry skills.

You should be self-motivated and happy to answer volume calls.

If you have any questions please call Hattie on or email today!

Reference: 37997664

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