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Customer Care Administrator

Customer Care Administrator

Posted 10 September by Search Consultancy
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Search are working with a high end construction house builder, who are looking to employ a highly technical administrator, to provide a seem less customer experience for their clients. This is a full time permanent role, working within their prestigious Glasgow Office.

Duties and responsibilities

Champion the customer throughout the Customer Care process and be their first point of contact customer following the 28 Day Visit by the Site Team.

Answer calls and queries professionally, escalating to the right department

Ensure accuracy of customer details and recording of all defects

Provide weekly and monthly Customer Care reports and recommend appropriate actions for consideration

Provide administrative/secretarial support to the Construction Team including diary management

Perform general departmental administration tasks as and when required to meet the needs of the department

Manage and maintain relevant filing systems and databases

Copy, record and distribute project drawings as required

In order to apply for this role, you must have previous experience working within construction, ideally house building, and show a genuine interest in building your companies brand.

For more information contact Kerry McFarlane by submitting your CV via the link, and we will call you to discuss.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Reference: 36074125

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