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Customer Associate / Administrator

Posted 4 January by Optima Recruitment Ended

Customer Associate / Administrator

This role is a temp to perm role that offers the right candidate the opportunity to work for a progressive and forward-thinking specialist mortgage lender that distributes via the financial intermediary channel in a market sector that is currently undergoing phenomenal growth

Job Description:

  • Deliver a first class proactive customer service through inbound and outbound communication by telephone, email and letter to all case stakeholders including introducers, service suppliers, reference providers and occasionally applicants
  • Input and process new business enquiries to pre-defined standards and SLA’s ready for underwriter approval
  • Input and process mortgage applications to pre-defined standards and SLA’s from initial receipt through to completion
  • Ensuring a high level of accuracy for data entry and ongoing record keeping
  • Supporting the underwriting team and peer group in delivering an excellent, compliant service and a prompt and accurate decision at each stage of the process

Person Specification:

  • A good understanding of the mortgage process
  • Knowledge of working under pressure to tight deadlines - a 'can do' attitude
  • Record/file management experience
  • Experience of working in a team

Additional Information:

  • Based in Leatherhead
  • £22,000 - £26,000 (depending on candidates experience)
  • Starting ASAP on a temporary basis
  • Company pension (when permanent)
  • Flexible benefits platform (when permanent)

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Required skills

  • Administrative Support
  • Customer Service
  • Enquiries
  • General Administration

Reference: 34141331

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