A vacancy has arisen for a Customer Appointments Controller within the Service Department of our client based in the Norwich area.
This is a telephone based role so you will need experience working in anoutbound call centre and preferably knowledge of the motor trade, but this isnt entirely essential.
* Do you have experience working in an Outbound Call Centre?
* Do you hold a full UK driving licence?
* Can you offer an outstanding level of customer service at all times?
As a Customer Appointment Controller, your responsibilities will include;
*Making out bound calls to customers to prompt when work is due on their vehicles in order to maintain customer retention and update company data base and marketing systems.
*Booking customer vehicles in for Service, MOT and repairs, providing advice and work estimates
*Booking additional transport to meet customer needs such as loan cars and collection delivery
*Being part of a team, achieving total customer satisfaction and helping dealership sites meet their set targets
* The use of various online and internal IT systems and maintaining the database.
Skills and Experience Required
*Ability to communicate clearly and succinctly via telephone
*Possession of excellent listening skills and communication skills
*Numerate and literate
* Possession of strong self-organisational skills
*Ability to convey information accurately between source and third party
* Good basic administrationknowledge
*Possession of a calm and even temperament
*Ability to work effectively within a team environment
*Ability to handle pressure without it affecting working relationships and effectiveness
For further details on this role and other jobs in the motor trade in the Norfolk area please contact Adam Curtis of ACS Automotive Recruitment Consultancy.
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