Customer and Service Advisor


We are thrilled to be recruiting for this established, friendly and industry leading business in HemelHempstead who are seeking a conscientious, hard working and organised new employee to join their team as soon as possible! A superb working environment, the client offers great employee benefits and the chance to take ownership of a key role to the business.

A customer focused role, the successful applicant will be the face and voice of the business and will be able to combine their ability on the telephone, with an efficient and organised administrative background to enjoy this rounded opportunity. A calming and logical approach to customer service, with proven background in a similar role would certainly be beneficial - but the role also has a proactive side, to deal with issues themselves by way of organising service visits and scheduling attendance of engineers. There are no sales duties attached to this opportunity in any form.

Key duties include:

  • Handling all incoming queries from Customers via email and telephone
  • Investigate the nature of queries themselves and consider relevant approaches to rectify issues
  • Allocate timeslots and engineers to attend call outs
  • Administrate all relevant paperwork, internal and external
  • Liaise extensively with internal teams to resolve customer problems where escalations occur.

Opportunities to develop within this business are on offer as our client is an extremely stable employer who always seeks to offer the internal progression candidates crave. The roles are available now and are a priority for the client to fill, so please apply immediately to be considered should you be interested!

Required skills

  • Administrative Support
  • Customer Service
  • Organisational Skills
  • Scheduling
  • Booking Systems

Application questions

Have you previously worked in a similar role?
Are you available on short notice or immediately?
Do you drive and have your own transport?

Reference: 34611562

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