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Customer Analytics Manager

Posted 2 February by CCR Recruitment & Selection Easy Apply Ended

Customer Analytics Manager

12 Month FTC

£40,000 - £50,000 Plus excellent Bonus and great Benefits

This role offers an excellent opportunity for a self-motivated, highly numerate Senior Analyst or Analytics Manager to make a significant difference within a well-established and rapidly growing financial service provider. This is a pivotal role with exposure to departmental leaders across the organisation so presents an opportunity to lead through collaboration as well an opportunity to further develop analytical and management skills within the team.

The Role:

  • Proactively and collaboratively develop Analysis and Insight to support Customer Service Operations
  • Identify, quantify and prioritise opportunities to enhance operational efficiency and maximise sales and improve customer satisfaction
  • Apply excellent analytical and technical ability to ensure the highest standards of analysis and reporting are delivered across the team
  • Take ownership for initiatives and deliver through self and others
  • Maintain good standards of project management throughout all phases of the projects lifecycle
  • Responsible for resource and work-flow planning and tracking within their team
  • Operate a robust test and learn approach; develop tests based on clear analysis / hypotheses, set clear performance expectations, monitor, adjust accordingly
  • Line management responsibilities for direct reports
  • Coaching responsibilities across wider team
  • Role-models positive behaviours and values
  • Provision of support, guidance and oversight of direct reports
  • Builds stakeholder network and responsible for their on-going management / relationship

Required:

  • Extensive programming (SAS or SQL), database extraction and reporting experience
  • Expertise in insight and investigation
  • Currently in a Senior Analytical or Management role
  • A flair for innovation
  • Big 4 consultancy experience
  • Relevant experience in personal / retail financial services
  • Expertise in modelling and analysis
  • Project management
  • Proposal / Business Case development
  • Presentation skills
  • Honours degree (2:1 or better) in a maths based subject (Engineering, Maths, Physics, Economics etc.)

Required skills

  • Analysis
  • Analytical
  • Analytical Skills
  • Contact Centre
  • Highly Numerate

Reference: 33954930

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