Customer Agent

Posted 7 May by Pertemps Bristol Commercial
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I am currently looking for a Customer Advisor to work for a fun friendly team in South Bristol
You will receive a salary of £19,500
Hours of work are Monday - Friday 9am -5pm
Free parking on site so no worries where to park !
The team will make you feel part of the team from day one all they ask is that you can make a cracking cup of coffee
You will handle Customer Orders within the Customer Services Department.
To be successful you must have the ability to understand customer relationship management and to be able to effectively and efficiently communicate order progress to customer as well as manage expectations.
Tasks:
" Manage order progress and customer expectations from registration to installation.
" Manage after installation requests for maintenance and servicing.
" Receive and respond to inbound calls from customers.
" Liaise with planning to set up appointments for technical surveys and installations as well as remedial visits.
" Conduct daily callbacks to keep customers informed on order progress and problem resolution.
" Monitor automated communications.
" Provide first line triage for problems.
" Analyse problems and raise remedial actions as required.
" Escalate after sale service issues to the After Sales Service Manager.
" Monitor Safter Sales Service actions and communicate progress to customers.
" Provide reports as directed by the Customer Service Manager.
" Other support functions as requested by the Customer Service Manager.

This is a fantastic time to join this friendly company if you are interested please click APPLY

Reference: 42651940

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