Customer Advisor

Please note this role is Part Time Monday to Friday 12.30 to 5.30 = 5 hours per day - 25 per week.

The role involves providing a meet and greet, reception and FM help desk service as well as supporting all back office functions and providing administration support to the operations team and Property Manager. The roles include supporting open days, events, intake days and departures as well as assisting day to day visitors, students, and external contacts. Leading the social media accounts, events calendar, and sales.

The ideal candidate will be able to provide a cheerful reception service to all visitors, proactive in approach to all tasks and will ensure that the highest level of customer service is maintained as well as acting as a role model for excellent service delivery.

You will be required to deal with enquiries from customers and visitors to the property, providing appropriate advice and information through email, website enquiries, via the telephone, video call and in person. You will provide a professional helpdesk and telephone service, answering calls promptly and helpfully.

To be successful in this role, ideal candidates are required to have excellent IT skills - including social media and outlook, along with superb customer care, communication, and interpersonal skills. You should be able to understand and respond to the needs of customers and as this is a busy and varied role you will be required to be highly organised at all times. The successful candidate will be an excellent problem solver and will be responsible for responding to and resolving any complaints.

Previous experience in a customer service role is essential.

Application questions

Available to start immediately?
Customer service/sales experience?

Reference: 43116614

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