Customer Advisor

Posted 27 June by Search Consultancy

Customer Adviser - Oxford - Part time hours £ 22,000 pro Rata

Hours to be arranged part time between Mon- Fri 08.30 - 17.30 & Saturdays 09.00 - 12.00

The Opportunity

A fantastic opportunity has arisen for a friendly and helpful customer service representative to join this busy team. If you are brilliant with people and have an enquiring mind you have the opportunity to join something special. Based within one of their branch's you will be the first point of contact for the public, directing them and helping in any way you can.

Duties and Responsibilities
* Engaging in conversations with customers face to face or over the phone, providing information to customers on the full range of financial products and services that they offer.
* Listening to and getting to know the customers you'll help them to review their circumstances and proactively identify the most appropriate products to suit their needs, all the while providing a straightforward, helpful service that lets your enthusiasm shine through.
* Resolving customer's problems or queries
* Showing customers how to make withdrawals and other transactions

What you'll need

* Passion about delivering exceptional customer service

* An enjoyment in meeting new people

* Great listening skills

* Excellent team work skills

* Good attention to detail

* Excellent verbal and written communication skills

* Energised by a fast paced varied and demanding working environment

* Having a good level of organisational skills

What you'll receive

* Plenty of support and recognition.
* Structured training and development programme tailored to your needs keeping your product knowledge up to date and becoming an expert at using our in-house systems.
* Group Personal Pension Plan
* Life Cover
* 25 days' holiday, plus one day for each year you're with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
* SBS offer a range of preferential employee savings & insurance products
* Paid course fees to study for a professional qualification (where relevant to the role)
* Childcare vouchers
* An opportunity to join Simply Health Cash Plan - offering twenty annual benefits including dental care, optical care and physiotherapy
* Option to donate to charity direct through Payroll Giving
* Online employee benefits scheme offering discounts with hundreds of high street and online retailers
* Eye Tests

Are you the right person for this role? Do you really enjoy giving great customer service? If so, please apply below

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • Good IT skills
  • excellent customer service skills and written and communication skills

Application questions

Do you have a passion for delivering exceptional customer service?
Do you have Excellent verbal and written communication skills?
do you have excellent communication skills ?
Have you previously worked in a retail or customer service capacity?
Do you have cash handling experience ?

Reference: 35318483

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