Customer Advisor

Posted 9 April by Austin Clark Recruitment Limited Featured

A leading business based in Theale is looking to recruit a Customer Advisor to join their team.

You will be working in the busy Customer Services Team (although 90% of the work is done via email) providing after sales support and advice to a designated range of customers. You will be dealing directly with appointed advisors and developing close working relationships.

The purpose of the role is to provide customers with a comprehensive service from first stage quoting to query resolution which will lead to continued repeat business.

Key Responsibilities;

  • Take responsibility for all assigned account queries and proactively manage until resolution, communicating with all relevant colleagues, parcel couriers, carriers, warehouse and credit control staff
  • Raising RMA's
  • Raising credit notes
  • Raising warehouse queries
  • Chasing failed deliveries and providing further delivery instructions
  • Obtaining manufacturers required authorisations
  • Monitoring query types and alerting Manager of any noted patterns or trends
  • Providing copy POD's and Credit Notes
  • Understanding the various return policies, validating returns requests and raising RMA's where applicable
  • Liaising directly with Sales and Vendors to ascertain any additional information required and ensuring this is provided swiftly and queries resolved promptly or escalated as necessary
  • Proactively look at account base and develop effective account management, based on the specific needs of your customer

Salary £19k + £2k bonus

Hours are 9 - 5.30pm M - F + 22 days holiday, parking, pension + other benefits

Keywords: customer services / RMA's / quotes / credit notes

Required skills

  • Administrative
  • Customer Service
  • Aftersales

Application questions

Do you have previous admin experience?
Can you commute to Theale on a daily basis?
Do you have customer service experience?

Reference: 34858783

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