This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.
Rate of pay: £8.75H
Working hours: Mon - Fri 08:00 - 16:00 & 09:00 - 17:00 (Occasional overtime offered on Sat
Location: Optimus House
You will be a part of the Bereavement Services team, as a customer service administrator, who are responsible for supporting Nationwide's members when they need it most. You will be responsible for helping the executors/personal representatives of the deceased's estate, manage the deceased member's finances and ensuring that their experience with Nationwide is as smooth as possible at this difficult time.
Our Bereavement Department is currently broken down into 3 key areas;
Registrations - Responsible for the first point of contact with the Personal Representatives/Executors and registering the death. This is written communication, to confirm registration of the death, date of death figures and order tax certificates if needed. Attention to detail, methodical approach and accuracy is key to this role.
ISA/Secondary - Responsible for responding to the complex customer queries received by Solicitors and executors of the estate. These vary from manual statement requests, copies of cheques, investigating account transactions, calculating ISA date of death figures etc. You need to work on your own initiative, can use multiple IT systems to gain information and articulate the answer in letter format.
Closures - Responsible for the end process of the customer journey for Nationwide. Issuing the finances to the Personal Representatives/Executors. This may include funeral bills, inheritance tax and closing the estate. Attention to detail is key in this role, as this is a very sensitive area and our last contact with Nationwide, so we would want this experience to be stress free.erview of the role:
To be considered for the role you will need the following:
Competencies: Computer literate, attention to detail, proactive, target driven, excellent written and verbal communication, Quality Driven
Values: Team player, Great time keeping, self-driven, Flexible working patterns
Experience: NW experience desirable, multi-tasking, using multiple systems at any one time
Why work for this client?
- Working for the UK's largest building society who offers career progression and development.
- Full training and induction on-going and one to one
- You may be starting as a temp however lots of permanent employees started this way and have established a long term career.
- Over time rates
- No sales or cross telling
- Excellent team working environment
Anything else agreed:
Open temporary contract with a view to being made permanent
Our training period and route to competence is typically 12 weeks.
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks.
- customer service
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