My client, a leading housing association based in the heart of Cheshire are currently looking for a new team member to join their customer service department working as first point of contact for enquiries to the business. This is initially a temporary contract to cover a secondment.
Working on a temp basis the successful candidates will be responsible for speaking to current and prospective tenants of the business with calls ranging from general enquiries through to facilities management.
Responding to all enquiries, complaints or requests
Acting as first point of contact to all calls coming into the main centre
Liaising with third parties including facilities management
Processing rent payments and updating tenants on remaining values
Offering advice to current and prospective tenants
Approaching all queries in an empathetic manner ensuring the customers are valued at every step and delivering a seamless service
Understanding and appreciating a diverse customer profile; customers include the elderly and vulnerable
Using in-house IT systems to record, appoint, order and monitor all information to process requests
Working as part of a team to meet performance targets
Actively listening to customers in order to manage their expectations
Putting forward ideas where positive improvements can be made
Key Skills Required
Though call centre experience is not essential, experience of working with customers over the phone in a front line capacity is absolutely necessary to this role
An empathetic and caring nature is also essential when relating to the association's diverse customer profile as well as the ability to deal with information confidentially and sensitively
You must be IT literate as well as having a skill set in database management
Strong communication skills both oral and written
Working as part of a team is essential as well as the ability to work on own initiative and under pressure
PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.
- customer support
- customer advisor