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Customer Advisor

Posted 25 January by Prestige Recruitment Ended

My client, a leading housing association based in the heart of Cheshire are currently looking for a new team member to join their customer service department working as first point of contact for enquiries to the business. This is initially a temporary contract to cover a secondment.

Overview

Working on a temp basis the successful candidates will be responsible for speaking to current and prospective tenants of the business with calls ranging from general enquiries through to facilities management.

Key Responsibilities

Responding to all enquiries, complaints or requests

Acting as first point of contact to all calls coming into the main centre

Liaising with third parties including facilities management

Processing rent payments and updating tenants on remaining values

Offering advice to current and prospective tenants

Approaching all queries in an empathetic manner ensuring the customers are valued at every step and delivering a seamless service

Understanding and appreciating a diverse customer profile; customers include the elderly and vulnerable

Using in-house IT systems to record, appoint, order and monitor all information to process requests

Working as part of a team to meet performance targets

Actively listening to customers in order to manage their expectations

Putting forward ideas where positive improvements can be made

Key Skills Required

Though call centre experience is not essential, experience of working with customers over the phone in a front line capacity is absolutely necessary to this role

An empathetic and caring nature is also essential when relating to the association's diverse customer profile as well as the ability to deal with information confidentially and sensitively

You must be IT literate as well as having a skill set in database management

Strong communication skills both oral and written

Working as part of a team is essential as well as the ability to work on own initiative and under pressure

PLEASE NOTE: Unfortunately due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the advertisement. If you have not heard from us within 48 hours, then you may presume that your application has been unsuccessful.

Required skills

  • customer support
  • administrator
  • customer advisor

Reference: 34324127

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