Call Centre Customer Service Representative

Posted 10 May by The AA Featured

Salary: £17,321 - £18,443 dependent on role, including flexibility allowance

Salary due to Increase from the 1st September 2018 to £18360 (including 8-15% flex allowance) rising again to £18860 when competent after the first 6 months of employment.

Location: Oldbury customer service centre

Working hours: Currently 6 Days On, 3 Days Off - This could be subject to change

  • A combination of early starts and late finishes
  • All applicants must be available to work shifts
  • Weekdays, Weekends and Night Working

Contract: Permanent, Full Time


We have a number of career opportunities available in our call centre and will make sure that we’ll match your skills and experience to the right environment and type of job for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. The AA are the UK’s number one motoring organisation and you can help us keep it that way.

What will I be doing?

As a Customer Service Representative you’ll be at the front line of our business speaking with new and existing AA customers. You’ll make sure every customer is provided with the right level of information about the products and services we offer, allowing informed consumer decisions to be made.

Generally, the workloads are quite high with daily, weekly and seasonal fluctuations. You’ll do your best to meet the customer’s needs and will have the authority, training, skills and experience to deal effectively with the majority of things.

Service (6 days on 3 days off) weekday, weekend and night working
Shift pattern is as follows: 3 early, 3 late 3 days off
early: between 6am - 8am start and finish between 14.00 & 16.00
late: between 1pm - 4pm start - 23.00 - 01.00 finish
All subject to change.

In this role, you’ll be the first point of contact for a member that has broken down. You’ll be speaking to new and existing members, helping them to continue their journey. You’ll also be the first point of contact for members needing updates on their rescue.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

All of our customer service roles are full time, shift-based.

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends, above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team

What’s in it for me?

  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • Discounted AA products and services (Car insurance, home insurance etc…)
  • And a share save scheme

Who we are

We are The AA. And we keep everyone’s show on the road. We’re there for our customers wherever and whenever they need us, we’re always ready for anything.

That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

Required skills

  • AA
  • Communication Skills
  • Contact Centre
  • Customer Service
  • Breakdowns

Reference: 34635494

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