This role will be relocating to Exeter.
The role is 30 hours per week (9-3 / 9-3.30) (Flexible) - Monday - Friday
Receiving and evaluate inbound calls from customer’s alarm systems
Assesses and manages an appropriate response to all customers
Ensures that all customers are dealt with efficiently, effectively, and in accordance with company procedures
Follow up auto-answered calls and address any issues presented
Engage with customers
Carry out administrative tasks including data input
Good standard of education to GCSE level or equivalent, or above. Desirable would be English & Maths.
Proven working with Microsoft Office Suite.
Analytical skills with the ability to evaluate information quickly.
Experience of call handling
Problem solving in a calm and effective manner
Experience of support/advising vulnerable groups
Excellent telephone manner.
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