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Call Centre Customer Service Representative - Membership & Insurance Services

Call Centre Customer Service Representative - Membership & Insurance Services

Posted 6 July by The AA
Featured Ended

Salary: £17,321 including flexibility allowance

Location: Oldbury customer service centre

Working hours: Full time hours spread across the following times in a shift pattern

Shifts: Between 08:00 and 20:15 Monday - Friday and Saturday’s from 09:00 - 17:15

Contract: Permanent, Full Time


We have a number of career opportunities available in our call centre and will make sure that we’ll match your skills and experience to the right environment and type of job for you.

In the time it takes you to read this job description, we will have got around 20 members back on the road. The AA are the UK’s number one motoring organisation and you can help us keep it that way.

What will I be doing?

As a Customer Service Representative you’ll be at the front line of our business speaking with new and existing AA customers. You’ll make sure every customer is provided with the right level of information about the products and services we offer, allowing informed consumer decisions to be made.

Generally, the workloads are quite high with daily, weekly and seasonal fluctuations. You’ll do your best to meet the customer’s needs and will have the authority, training, skills and experience to deal effectively with the majority of things.

Membership & Insurance Services
Working between
08.00 - 20.15, Monday to Friday
09.00 - 17.15 Saturday
5 days per week, 7.25hrs per day
All subject to change.

In this role you’ll be having open conversations, tailoring the right membership to existing and potential customers to make sure we provide them with what they need.

You don’t need any experience of our products as you’ll be given excellent front line training right from the word go. You’ll soon become an expert!

All of our customer service roles are full time, shift-based.

What do I need?

To be a success, you’ll need to be enthusiastic, self-motivated, willing to work on a shift roster that includes some weekends, above all, you’ll be happy to pitch in and help others.

As a minimum requirement you’ll need:

  • Excellent communication skills
  • The ability to work as part of a team

What’s in it for me?

  • Free parking
  • 23 days holiday + 8 bank holidays added to your leave entitlement
  • Through our lifestyle scheme you’ll have access to discounted shopping vouchers, days out, holidays etc…
  • Emerging Talent development programme
  • Free AA membership after 12 months
  • Discounted AA products and services (Car insurance, home insurance etc…)
  • And a share save scheme

Who we are

We are The AA. And we keep everyone’s show on the road. We’re there for our customers wherever and whenever they need us, we’re always ready for anything.

That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organization, we offer a range of excellent products and services to millions of customers.

Required skills

  • Commission
  • Contact Centre
  • Customer Service
  • Sales
  • Telesales

Reference: 34635535

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