Customer Services Advisor - 4 x 12 hour shifts per week (inlcuding Weekends)
£18,000 - £20,000 depending on expereince
A new position has become available within the emergency contact team of an expanding and growing Insurance business in Kings hill.
Commercial Services Kent/Trading Ltd is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
You will answer the phone, handling requests for assistance, obtaining case details and liaising with the in-house medical team and insurers to identify and provide the appropriate response to emergencies.
-24/7 emergency medical assistance case handling
-Managing customer expectations in line with operational guidelines
-Protecting insurer client's interests at all times
-Dealing with customers, clients and colleagues in a pleasant and courteous manner
-Ensuring that case information is recorded accurately
-Liaising with the in-house medical team and insurers to ensure the right kind of assistance is provided in the most efficient and cost-effective way possible
-Helping to plan and put into effect medical repatriations
-Providing caring and compassionate support to family members of patients and deceased relatives
Hours: 4 days on, 4 days off, 12 hour shift pattern between 7am - 7pm, 8am - 8pm, and 9am - 9pm (including weekends and public holidays)
* New, modern offices
* Life insurance
* Discounted travel insurance
* Private medical insurance
* Critical illness cover
It is essential that you have a customer service background and ideally have a 2nd European language, handling volume calls. You will have excellent verbal and written communication skills in English.
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