Customer Advisor (Contact Centre)

Posted 12 March by Rentalcars.com

Customer Advisor

We are the latest helping hand for travellers from the people behind Priceline.com, Rentalcars.com, Booking.com, Agoda.com, KAYAK and Open Table.

Rideways is a brand new way to book professional cars and drivers in a growing number of locations and we’re hiring bilingual customer Customer Advisors for our office in Manchester city centre.

As one of the team you will handle a wide range of enquiries and act as an intermediary between customers and suppliers throughout the world. This role will utilise your service and administration skillset to the max - Are you ready for a brand new challenge?

Main responsibilities:

  • Assisting customers over the phone/email.
  • Building and maintaining impeccable supplier relationships

We’re looking for:

  • Must be fluent in English (verbal and written).
  • If you are fluent in another language is advantageous
  • Proven track record in sales/service.
  • Strong focus on quality and attention to detail.
  • Analytical approach to problem solving.
  • Self-motivated with a committed and flexible approach to work.
  • You must be passionate about providing the best possible customer experience every time.

We’re offering:

  • Fantastic feeling of community in our vibrant office in central Manchester.
  • Paid holiday time (30 days including statutory public holidays, which increases with service).
  • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.
  • Pension scheme, sick pay, life assurance, annual pay review, free eye tests, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, professional membership subscriptions paid, charity fundraising events, study sponsorship, ability to "buy/sell" extra holidays and exclusive discounts for you, friends & family.

Required skills

  • Customer Experience
  • Problem Solving
  • Delivering Exceptional Customer Service

Reference: 34665173

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