Customer Advisor (Contact Centre)

Posted 12 March by

Customer Advisor

We are the latest helping hand for travellers from the people behind,,,, KAYAK and Open Table.

Rideways is a brand new way to book professional cars and drivers in a growing number of locations and we’re hiring bilingual customer Customer Advisors for our office in Manchester city centre.

As one of the team you will handle a wide range of enquiries and act as an intermediary between customers and suppliers throughout the world. This role will utilise your service and administration skillset to the max - Are you ready for a brand new challenge?

Main responsibilities:

  • Assisting customers over the phone/email.
  • Building and maintaining impeccable supplier relationships

We’re looking for:

  • Must be fluent in English (verbal and written).
  • If you are fluent in another language is advantageous
  • Proven track record in sales/service.
  • Strong focus on quality and attention to detail.
  • Analytical approach to problem solving.
  • Self-motivated with a committed and flexible approach to work.
  • You must be passionate about providing the best possible customer experience every time.

We’re offering:

  • Fantastic feeling of community in our vibrant office in central Manchester.
  • Paid holiday time (30 days including statutory public holidays, which increases with service).
  • Free fruit, porridge, cereals, hot & cold beverages plus subsidised dining.
  • Pension scheme, sick pay, life assurance, annual pay review, free eye tests, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, professional membership subscriptions paid, charity fundraising events, study sponsorship, ability to "buy/sell" extra holidays and exclusive discounts for you, friends & family.

Required skills

  • Customer Experience
  • Problem Solving
  • Delivering Exceptional Customer Service

Reference: 34665173

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