About the Role
Every day is different in the life of a Customer Adviser, from opening and setting up the tills ready for the working day ahead, making customer appointments, processing customer transactions at the counter, assisting in the opening of savings accounts to cashing up and closing at the end of the day! The list is endless however at the heart of everything we do is our customer.
We support our customers every step of the way from saving for a deposit to owning their own home to that all important wedding or dream holiday purchase.
This is a varied role but we will equip you with the skills to answer any questions thrown at you. Although it can be busy there is always an opportunity to have a friendly catch up with your colleagues over a cupper and biscuit!
Our local communities have always been important to us and we support them in a variety of ways. As a member of the branch team you will have the opportunity get out into the Community, meeting local groups, charities and businesses. You’ll also have the chance to attend and support local events bringing these communities together, as well as spend time volunteering and making a huge difference to those around you.
This is a full time position to cover family leave, 35hrs; Mon - Fri 9am to 5pm.
(Plus Saturday on a rota basis paid as overtime).
All of our Customer Advisers work closely together so you will have real team spirit and thrive working with others. There is also plenty of opportunity to show what you can do on your own whilst being fully supported along the way.
Relationships are really important to us, therefore you’ll need to be great with people; building rapport easily to understand how best to help the customer, whether that be suggesting options the customer may not be aware of or by creating leads for the relevant advice specialists in branch and our Head Office.
You’ll have Customer Service experience that demonstrates your attention to detail and accuracy while focusing on the customer. It should go without saying that having a commitment to ensuring good outcomes for end customers is a given.
Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.
The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations across the North of England, including Cumbria and the Scottish borders. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs
We are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit North East communities.
As a Customer Adviser, you’ll be joining us in a really exciting time in our journey. As well as receiving a competitive annual salary our colleague benefits package also includes;
- A minimum of 25 days holiday per annum which rises with length of service up to 30 days per annum + bank holidays
- Corporate pension scheme
- Life assurance
- Corporate bonus scheme
- Childcare vouchers
- Free gym access
- Buying holidays policy
- Staff offers and access to staff association offering discounts for local trips, events & services
- Employee Assistance Program
The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, our focus remains on driving a culture of flexibility and encouraging colleagues to maintain a healthy work/life balance through flexible working arrangements.
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