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Customer Adviser - Bereavement Registrations

Customer Adviser - Bereavement Registrations

Posted 4 April by Field Recruitment Easy Apply Ended

Are you looking for a new challenge? Are you able to multitask? Do you enjoy working in a team?

We are recruiting for one of our biggest clients Nationwide Building Society. You will be working with-in a busy fast paced business with great benefits. If you join Nationwide as Customer Adviser, you can enter into a hardworking and friendly environment which you’re sure to excel in.

What we are looking for in an ideal candidate

1.Excellent written and verbal communication

2.Excellent attention to detail

3.Quality driven

4.Team player

5.Hard working

6.Great time keeping

Experience required

1.Nationwide experience desirable


3.Admin/office experience

4.Using multiple systems at one time

If you feel like your ticking the boxes then please keep on reading…

Your new potential role

You will be a part of the Bereavement Services team, as a customer service administrator, who are responsible for supporting Nationwide’s members when they need it most. You will be responsible for helping the executors/personal representatives of the deceased’s estate, manage the deceased member’s finances and ensuring that their experience with Nationwide is as smooth as possible at this difficult time.

Our Bereavement Department is currently broken down into 3 key areas;

Registrations - Responsible for the first point of contact with the Personal Representatives/Executors and registering the death. This is written communication, to confirm registration of the death, date of death figures and order tax certificates if needed. Attention to detail, methodical approach and accuracy is key to this role.

ISA/Secondary - Responsible for responding to the complex customer queries received by Solicitors and executors of the estate. These vary from manual statement requests, copies of cheques, investigating account transactions, calculating ISA date of death figures etc. You need to work on your own initiative, can use multiple IT systems to gain information and articulate the answer in letter format.

Closures - Responsible for the end process of the customer journey for Nationwide. Issuing the finances to the Personal Representatives/Executors. This may include funeral bills, inheritance tax and closing the estate. Attention to detail is key in this role, as this is a very sensitive area and our last contact with Nationwide, so we would want this experience to be stress free.

What you will get in return

-Competitive rate of pay

-Great working hours

-Shuttle bus free of charge

-Exciting career opportunities

This is an open contracted role with a view to being made permanent, based in Swindon, working Monday to Friday 9am-5pm & 8am-4pm (with occasional overtime offered on Saturdays), paying £8.75 per hour.

If you’re interested and you believe you have the relevant experience. Please contact the team NOW to register and arrange an interview for immediate start.

Required skills

  • Computer Literate
  • Customer Service
  • Multi Tasking
  • admin

Reference: 34349918

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