We are currently looking for 13 people to work within the VISA Disputes phone call team.
In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.
You will need to be able to deal with difficult conversations, confident with conflict and being able to spot if a customer is telling the truth or not with the information provided. As well as this, it will be high targets with processing your work off the back of phone calls.
·Excellent written and verbal communication.
·Fast-paced office experience is desirable
·Customer service experience
·Some knowledge of Visa disputes/recoveries
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