This role is working at Optimus House, West Swindon; the hours are Monday to Friday, 09:00 - 17:00. This role is paying £8.45 for 3 months, initially.
Overview of the role:
In the Visa Disputes team, customers will be contacting you to let you know that they do not recognise a transaction on their account which has been paid for via their debit card. The job is to investigate these cases whilst giving the fairest and best customer outcome while abiding to VISA rules. You will need to make decisions based on your investigation, some of which can carry risk of high losses should it not be acted upon accordingly so attention to detail is required.
You will need to be able to deal with difficult conversations, confident with conflict and being able to spot if a customer is telling the truth or not with the information provided. As well as this, it will be high targets with processing your work off the back of phone calls.
Experience: Data Entry, Customer Service and Administration. VISA background would be ideal.
You will also need to pass a basic criminal/credit check, so please consider this before applying.
If this role sounds of interest, please email your CV to
Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
- Data Entry and Administration Experience Essential
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