This is an exciting opportunity to join one of the UK's leading Financial Institutions; this is a prestigious client who is known for rewarding their staff and offering fantastic career opportunities. We're the 3rd best large employer in the UK for a reason. If you put a lot in, it's only fair you should get a lot out. So if you help us do the right thing for our customers, we'll help further your career at Nationwide.
Contract: On Going
Location: Portman House, Richmond Hill
Hours: Mon - Fri (9-5)
As a Servicing Administrator, you will be responsible for all aspects of existing Mortgage Accounts. You will be required to answer inbound customer calls, outbound servicing calls & internal referrals. You will be focussed on the administration of Customer Mortgage Accounts & producing correspondence. You will be part of our journey to become the first choice for Specialist Mortgages. As a servicing department, we aim to deliver an excellent customer service experience which in turn will promote repeat business. To succeed in this role, you will need to have a keen eye for detail, a high degree of accuracy and enjoy working as part of a team in a busy environment.
Describe an ideal Candidate:
Competencies: Quick Learner, Administration Skills, Excellent Written and Verbal Skills, Confident Communicator, Computer Literate, MS Literate
Values: Team Player, Customer Service Focused, Enthusiastic
Experience: Customer Service experience essential, administration/telephony experience desirable
Anything else agreed:
Specialist Mortgages is a crucial part of Nationwide's service offering and they pride themselves on standing out with excellent customer service standards. This business area has clear growth goals in the bigger picture for the organisation and for that reason there is lots of opportunity for candidates to stand out and make a difference when they join Nationwide.
To be considered for this exciting position, please email your CV in the first instance.
Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process the application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgment) checks.
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