Our client has a vacancy for an Account Coordinator to proactively work with the Account Management team to provide a robust support for the coordination and administration of existing client accounts.
To provide a complete in house support service for the Account Management team to ensure the effective execution of customer objectives.
To liaise with internal departments to ensure deadlines and implementation timeframes are adhered to in accordance with the required task.
To be a top level customer services champion for the division.
To fully understand the products and service, and the processes behind each scheme.
To answer queries from the clients in a full and timely manner.
To assist the Account Managers with the administration of client programmes. This will include but not be limited to, client account support for a number of Account Managers, the completion of contracts, requesting invoices, providing MI reports, managing starters
and leavers data, employee and client queries, programme documentation and set up activity (the end responsibility of these activities lie with the Account Manager) and other adhoc requests as agreed with the Account Director.
To assist with the responsibility for all printing requirements. To include proof reading and supplier chasing.
To ensure all cycle windows and campaign dates are logged in a central diary system, and these dates are adhered to.
To have an understanding of all areas within the group to strengthen the brand.
To maintain accurate and timely records in appropriate databases and formats.
To provide information for, attend, and participate in meetings as necessary.
To maintain a close relationship with all internal and external stakeholders to ensure the smooth management of new and existing business.
Skills and Abilities
Exceptional organisational and communication skills with the ability to liaise with internal and external stakeholders at all levels.
The jobholder will be a numerate coordinator proficient in the operation of IT solutions. To include: spreadsheets, word processing, presentations, reports and basic project management.
Ability to be proactive and develop processes resulting improved administration for the Account Management team.
Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available.
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