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Customer Accounts Advisor - Chester 2732-097

Posted 20 November by Brighthouse Featured Ended

Role Title:

Collections Advisor

Reports To:

Store Manager

Salary:

Competitive + Benefits

Department:

Retail, Collections

Location:

Hours:

39 hours Full Time (Monday - Saturday)

We are looking for a motivated, and people focused individual to join our in store retail team.

You will support customers with missed and late payments, and work to minimise loss across the business.

The Role:

  • Be a champion for excellent customer service, always seeking to meet customer needs
  • Build positive relationships with customers, providing support and contact in the store in relation to the status of their accounts.
  • Support customers to find appropriate resolutions to any payment queries or issues.
  • Maintain accurate records of customer contact activity.
  • Conduct home visits in line with the company collection policy and regulatory requirements.
  • Support store colleagues in sales and service tasks when required
  • Comply with all health, safety and compliance guidelines.
  • Drive a Company vehicle with due care and respect
  • Comply with role observation process from Management team

Required Skills:

Required Skills:

  • Experience of working in a customer facing role
  • Confident communication skills
  • Able to develop a positive face to face discussion with customers; friendly and professional at all times
  • Team player
  • Reliable and trustworthy with the ability to work on your own initiative
  • Good judgement and decision making skills
  • Computer literate with experience of Microsoft packages

Required Experience:

  • Full, manual UK driving licence with ability to drive small vans
  • Previous experience within a Retail environment
  • Experience of working in a regulated environment
  • Previous experience or knowledge of debt management or collections

Reference: 33837216

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