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Customer Account Representative

Customer Account Representative

Posted 9 April by Focus Resourcing Easy Apply Ended

Our established client is looking for an Account executive based within a busy customer services department. All the calls are inbound and will be dealing with general customer questions and updating a database.

Key Duties:

  • Provide exceptional customer service in taking orders by phone, fax and email
  • Provide exceptional customer service in dealing with customer queries
  • Ability to promote special offers, up-sell and cross sell
  • To advise customers on services and products
  • To update and amend company records in a timely manner
  • Completion of quotations for customers

Person Specification

  • Experience of working in a contact centre or retail environment for a professional organisation.
  • Proven objection, negotiation and complaint handling experience where attention to detail is of paramount importance.
  • Demonstrate a thorough and methodical sales approach to up sell and cross sell to customers.
  • Offer a friendly and calm approach, demonstrating exceptional customer service skills.
  • Excellent oral and written communication skills
  • Strong team working ethos and the ability to be pro active and use initiative to work alone when required.
  • Competent with Microsoft desktop packages to include: Word, Excel and Outlook
  • Able to remain calm and professional when under pressure
  • Demonstrate excellent planning, organisation and time management skills.

Company offer a fantastic working enviroment and a good team atmosphere. Free car parking and the ability to earn up to £500 per month for top earners average around £200 pe month extra.

Required skills

  • telesales
  • Customer service

Reference: 34857253

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