Customer Account Manager

We are looking for an outgoing, hardworking and ambitious applicant to join our client within the fast-paced and responsible role of Customer Account Manager. The main purpose of the role is managing client programmes instilling passion for performance and driving first class results, delivering growth across clients along with produce and present results in regular review meetings whilst also, building strong working relationships.

Offer package:Customer Account Manager
Salary:£30,000 - £32,000 per annum
Hours:35 hours, Monday to Friday
Benefits:Annual bonus based on company performance
A fun working environment!
Company pension scheme
Free parking

Primary duties;
*Manage and deliver multiple client programmes to achieve 100% coverage on time in full with no errors
*Develop your programmes organically and support new business activity where required
*Ensure creation and implementation of KPI's for all client programmes
*Ensure all programmes operate in line with contractual agreement and deliver key operational contractual obligations.
*Retain continued focus on driving cost saving and efficiency measures throughout every way of working
*Manage all programmes within client's budgets and invoice on a monthly basis
*Review forecasts for your programmes weekly with your Account Director to allow accurate submissions to Group Finance
*Build and grow relationships with Auditors to drive loyalty
*Identify Auditor training needs, create training modules and conduct Auditor training nationwide
*Review and analyse reporting and results for each programme to extract insight and share regularly with clients
*Produce and present quarterly review presentations to clients
*Drive innovation for each client's programmes and present at quarterly review meetings
*Implement best practice ways of working and initiatives
*Brief Proof Readers working on your programmes and provide regular feedback to ensure full understanding of client's needs and objectives
*Ability to work at clients' offices nationwide in order to build relations and grow your network
*Personal demonstration of our values and people strategy at all times

Candidate specification:
*A full valid UK or International Driving License (essential)
*Experience of working with or within the automotive industry
*Commercial awareness and the ability to analyse complex financial information and recommend corrective action where necessary
*Excellent presentation skills
*Ability to manage issues and resolve problems through proactive recommendation of solutions
*Ability to communicate effectively and proactively build relationships with clients
*Highly confident on windows office packages including word, PowerPoint, excel and outlook.
*Coaching and development skills as well as performance management
*A strong understanding of the importance of promoting our expertise and proactively generating insight for our clients

If you are interested in the Customer Account Manager role and believe you have the suitable skills and experience to be considered, then please apply.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • Account Management
  • Auditing
  • Auditor
  • Automotive
  • Customer Service
  • Mystery shopping

Application questions

Do you hold previous automotive experience?
Do you hold previous account management experience?
Do you have access to your own transport? Essential?
Do you live within 10 miles of Didcot?
Are you happy to travel to clients visits? essential ?

Reference: 34651560

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