Customer Account Manager

Posted 7 February by Pure Resourcing Solutions
A large organisation based in central Basildon are seeking an enthusiastic Account Service Manager. With strong account management experience, the ideal candidate will have previous customer service/service knowledge and be able to develop and retain customer relationships to ensure repeat business.

This role is a 12 month contract to start in March covering Maternity leave and paying up to £34000

Duties will include;

- Monitoring and reviewing key accounts
- Meeting customers to review and discuss contracts
- Ensuring excellent aftercare
- Completing KPI's, gap analysis, root cause counter measure
- Monitor and analyse customer activity
- Minimizes customer complaints and resolve
- Liaise with Operations and Sales team

The ideal candidate will be a quick learner and be able to work at pace. The customers require quick turnaround on any issues and an organised individual who is pro-active and strives for improvement.

Reference: 34415938

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