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Customer Account Manager

Customer Account Manager

Posted 16 April by REED Easy Apply Featured Ended
Our client, an innovative and forward thinking manufacturer, are seeking a new member of their team to provide excellent levels of service to key accounts, dealers and the business development managers. 

The successful candidate will have superb client relationship skills as you will be managing managing high value accounts with, at times, complicated ordering processes and queries. 

Process orders for new products including: -
• Agreeing a production slot with Planning;
• Generating a Parts Check if delivery is required quicker than our standard lead time;
• Configuring the order in system
• Generating a sales acknowledgement and e-mailing this to the customer
• Order amendments

BDM Support
• Support BDMs in the generation of urgent quotations 
• Keep BDMs updated with any significant client issues

Client Support
Answer client queries relating to:
• retail prices,
• product options,
• lead-times.

Deliveries & Installations
• Book all deliveries in with relevant client contact one week before delivery takes place;
• To provide specific delivery details as and when requested e.g. vehicle registrations, personnel names, qualifications etc.
• Communicate specific delivery requirements to Dispatch e.g. site inductions, access restrictions, etc. 

Previous experience within a manufacturing/distribution sales office
Personable, adaptable with the ability to work in a highly pressured and fast paced environment.
Technically minded. 
Experience of managing/supporting a commercial client base. 

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 33899217

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