Posted 2 days ago by REED Business Support
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Customer Account manager Aylesbury -  £30,000-£35,000

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking

Main Duties:

  • Main point of contact for existing customer base
  • Identify opportunities and sell additional services to existing customers.
  • Keep abreast of product developments & changes that affect customers, ensuring a clear communication process.
  • Complete service call to all new customers
  • Customer care call to all customers prior to their renewals.
  • Manage the administration for product upgrades and similar, liaising with the Technical Team.
  • Maintain and manage CRM database.
  • Maintain and manage Mailchimp.
  • Keep colleagues informed of any customer changes.

Ideal candidate will be:

· You will need to have sales background with knowledge or experience of standard accounting practices.

· Strong working knowledge of sales and marketing industry, including digital tools and techniques.

 · Excellent computer skills, including Microsoft Office suite and ideally web analytics, and GoogleAdWords. · Excellent interpersonal skills with the ability to work alone or within a team.

 · The ability to work well under pressure, be proactive, inquisitive, quick to learn, well organised and able to multi-task.

 · Drive and desire to succeed in order to reach company and personal targets

 · Excellent Customer Service skills

If you're interested then please apply now!

Reference: 42720420

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