Customer Success Account Manager - Bilingual German OR Dutch OR Swedish in addition to fluent English speaker
£18,000 to £19,500 after 6 months (£24,000 OTE)
Full Time - 40hrs pw
Permanent - Monday to Friday
More about the role:
The Customer Success Account Manager role is an integral part of the Company’s goals to deploy their products and services, educate and nurture their customers, renew their subscriptions and expand the customer relationship with the Company.
As a Customer Success Account Manager (CSAM), you’ll create and nurture a relationship with the customer, through actively contacting existing customers during their subscription year and help them to adopt the solution with ease. We’re looking for you to optimize the customers’ product experience and guide them to internal support teams.
You’ll be identifying and generating opportunities for additional seats, products or services and supporting customers to renew customers on their anniversary period.
Who we are looking for:
We’re looking for you to have proven customer service experience, which ideally will come in a B2B organisation. You’ll be speaking with customers In Country, so you’ll have proven professional language skills and have the ability to develop relationships with your customers.
You’ll have proven experience of working in developing relationships with customers and ensuring your customers are getting the most out of their service or product, along with an eye for potential to increase revenue where possible. Sales leads and additional products are key to make the role a success.
We’re looking for you to have proven excellent communication skills and the ability to provide customers with a truly partnering approach.
- Customer Service