Customer Account Executive - up to £24K p.a. + bonus

In this role, you are the main point of contact for clients, ensuring that all queries are resolved efficiently. You will be continually maintaining and developing customer relationships and pro-actively managing service levels by investigating, reporting and proposing actions.

Key Responsibilities:

  • Maintaining and building strong client relationships

  • Dealing with daily phone/email enquires and providing relevant product information

  • Reporting on SLA to customers by providing operational, KPI and service analysis reports

  • Assisting with the generation of accurate daily forecasts

  • Resolving and logging customer complaints and invoice queries

  • Maintaining and updating information on internal CRM system

  • Analysing service levels, cost saving opportunities and creating ad-hoc reports

  • Essential Skills/ Experience:

  • Previous experience within an office based customer service / similar role is essential

  • Client focused with the ability to deliver excellent customer service

  • Excellent written and verbal communication skills

  • Confident and professional telephone manner with the ability to handle complaints

  • Ability to build customer relationships, make decisions & problem solve

  • Good MS Office skills - particularly Excel and ability to use automated systems and generate reports

  • Ability to prioritise a busy workload and meet deadlines

  • A good team player, able to support other members within the team

  • A car driver with their own transport is essential for this role

Candidates' suitability for positions will be judged exclusively on criteria relating to qualifications, knowledge, skills, experience and attitude. There will be no discrimination on any other grounds.

Due to the volume of applications for this vacancy Platinum Resourcing will only be contacting those candidates that we feel meet the strict criteria our client has stipulated. If you don't hear from us within 3 working days, please accept our apologies but we are unable to help you on this occasion. Follow us on LinkedIn, Facebook & Twitter for further vacancies.

Required skills

  • Account Management
  • Complaints
  • Customer Service
  • Reporting

Application questions

Do you have office based customer service experience?
Are you a car driver with your own transport?

Reference: 34647301

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