Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!

Customer Account Advisor - Permanent - High Wycombe - £21,000 to £24,000 per annum plus benefits!

A fantastic company based in High Wycombe are looking for a Customer Advisor to join their team. Your main responsibility will be to manage customer queries, place orders and process escalations across a number of communication channels.

Main day to day duties:

• Determine customer requirements and identify the best solutions in-line with company processes and procedures.
• Process customer orders via calls, emails or web orders.
• Accurately process and manage enquiries, quotes, sales orders and invoices.
• Use internal CRM systems to accurately record customer conversations, resolutions & sales orders.
• To pro-actively promote new products and support the customer’s needs and requirements.
• To work collectively as a team, supporting each other and the rest of the business to give the customer the best experience possible.
• Adhere to all company policies and procedures.

Skills:

• Excellent communication skills across all platforms with internal teams and external customers.
• Excellent customer service skills and confidence to deal with difficult queries/complaints.
• Multi-task, prioritise, manage time and workload effectively.
• Ability to learn quickly and retain information accurately in an ever changing industry.
• Experience with CRM systems.

Requirements:

• Have at least 2 years Customer Service experience.
• Have experience with using Sage or other comparable CRM systems.
• Have experience with Microsoft Office/365.

Working hours are Monday to Friday 08:30 to 17:00. Interviews are happening right away so don't delay and apply today!