The CRM Manager / Customer Experience Manager / CRM Lead will take full ownership of CRM from lifecycle comms, through to reengagement and growth. They have the foundations in place but there's a blank canvas to build out a network of owned comms channels to for this early stage start-up.
The successful CRM Manager / Customer Experience Manager / CRM Lead will truly be customer obsessive, ideally from a well-known start-up who can demonstrate having true ownership of the CRM function within a business.
The CRM Manager / Customer Experience Manager / CRM Lead will be responsible for:
* Deliver the online contact strategy and CRM strategy
* Being the customer experience champion ensuring that the experience is great & consistent
* Customer satisfaction through NPS and Health surveys
* Using analytics, insights and segmentation
* Full customer lifecycle management
* Creative copywriting skills
* Develop a test & learn plan for optimising targeting, creative and CRM messages
The CRM Manager / Customer Experience Manager / CRM Lead will have:
* Demonstrable experience in a CRM focussed role covering email, app notifications and in-app messages
* Experience with Braze or similar complex programme
* A strategic vision - be able to build a campaign based on complex user segmentations
* A passion for start-ups, speaking with customers and solving customer problems
* Have experience developing customer-focussed copy
* Are passionate about what you do and are highly driven to achieve your professional & personal goals
This is a great opportunity to join one of the most exciting names in FinTech as they plan to disrupt the market ahead of an international launch plan! The successful CRM Manager / Customer Experience Manager / CRM Lead will have the opportunity to make their name in this early stage business and be part of a career defining story.
Intelligent People is a specialist CRM Manager recruitment agency.
- customer experience
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