CRM Manager

Posted 9 December 2019 by Career Legal
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A specialist law firm are looking for a CRM Manager to join their central London office on a permanent basis. In this pivotal role the CRM Manager will support the daily management of InterAction, ensuring user adoption and best practice across the firm.

Responsibilities:

  • Responsible for maintaining and executing the data cleansing/maintenance strategy
  • Data acquisition and stewarding - including the resolution of 'DCM tickets’ raised by the CRM system.
  • Provide regular and ad hoc reports from the CRM system for departments across the firm and for senior management i.e. new business analysis and user adoption
  • Communicate with internal stakeholders to maintain a keen awareness of the businesses requirements as they relate to the CRM system - identify opportunities for the CRM and its data to be used to add real value to the business
  • Contribute to and coordinate training sessions and teaching materials for propagating CRM knowledge throughout the organisation
  • Work closely with the IT Trainer to ensure key business messages are delivered in all induction and refresher sessions.
  • Contribute to and support the wider marketing team with events management and related marketing activities
  • Manage and send out mailings using the vuture VX platform
  • Manage relationships with the firms external suppliers - LexisNexis and Vuture
  • Represent the firm at external User Group meetings with LexisNexis and Vuture

To be successful in this role you will need to have previous experience in a similar role within a law firm. If this sounds like you then please get in touch today, we would love to hear from you.

Reference: 36868438

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