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CRM Coordinator

CRM Coordinator

Posted 4 April by Interaction Recruitment Easy Apply Ended

CRM Coordinator

A full time permanent position with attractive benefit package.

Excellent opportunity to join a well-established and worldwide leading brand.

My client in Bedfordshire is seeking a CRM Coordinator on a permanent basis. You need to have the confidence to discuss pricing & opportunities with customers and have proven experience in creating reports to interpret customer patterns and trends. You need to be IT literate and must have experience using a CRM system together with experience of working in a busy sales office.

Main tasks

  • Analyse commercial data collated in the Microsoft Dynamics CRM system
  • Identify issues to help improve our customer relationships
  • Track trends in customer behaviour and proactively implement solutions
  • Creating reports and filters in CRM to analyse the data for different user groups
  • Suggest ways of changing CRM workflows and processes to improve effectiveness
  • Make certain that the CRM data is accurate and complete
  • Building relationships with customers
  • Continuously working to achieve KPI’s managed and monitored via CRM dashboards.
  • Create good lines of communication and relationships across the company
  • Occasional field visits with external sales team & occasional assistance with exhibitions and seminars
  • Assisting the internal sales team with quotes to customers when necessary

Knowledge and experience

  • Experience in using a CRM system (ideally Microsoft Dynamics)
  • Experience in a commercial business to business environment
  • Experience in a busy sales environment dealing with both inbound and outbound telephone calls
  • Proven ability to create reports and manipulate the data

Reference: 34825821

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