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CRM Consultant / Pre-Sales Consultant

Posted 3 January by GK Recruitment Ended
Job Description

Role:CRM Consultant

Location: Reading, UK

Salary: Market rates plus Car Allowance and benefits

My client is looking to recruit a CRM consultant to join our rapidly expanding business. As part of our service delivery team you will be responsible for ensuring our customers CRM implementations are a success.

Responsibilities:

  • Working with our sales team in a pre-sales capacity.
  • Helping our customers to clearly define their requirements through needs analysis and business process reviews.
  • Documenting their requirements and producing project plans which guide the customers through a successful implementation.
  • Defining data migration strategies and help customers migrate their data into CRM.
  • Configuring CRM to meet customer requirements.
  • Project management of implementations, ensuring that milestones are met and customer expectations are achieved.
  • Working with the product management and the engineering teams to influence the product roadmap based on customer feedback.
  • Delivering on-site and web based training.
  • To build good working relationships with customers and other members of the CRM team.
  • To be professional and conduct your-self with integrity at all times.
Experience and Skills:

Candidates should be able to demonstrate directly relevant experience including:

  • 3+ years experience of CRM and Business Application deployments.
  • 3+ years experience of a major CRM system such as Salesforce.com, Netsuite, Microsoft Dynamics or SAP Business by Design.
  • Experience with relationship databases, and ideally the ability to write SQL and use ETL (Extract Translate & Load) tools.
  • The ability to run projects, hit deadlines and communicate effectively with customers.
  • The ability to listen to customer requirements, ask intelligent questions and professionally challenge assumptions in order to establish key requirements.
  • A strong ability to convey technical information to non-technical customers.
  • A good telephone manner with the ability to produce well written English.
  • Presentation skills.
  • A willingness to learn new skills and 'go the extra mile’.
  • Good interpersonal skills and a team player.
  • Ability to work with stakeholders from different departments.
  • Attention to detail and a high standard of work.
  • Problem solving, task prioritisation, communication, administration and organisation skills are a key requirement.

Required skills

  • CRM
  • ETL
  • Pre-sales
  • SQL
  • Data Migration

Reference: 34130111

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