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CRM BUSINESS ANALYST - Dynamics Cloud

CRM BUSINESS ANALYST - Dynamics Cloud

Posted 27 February by Manchester Technology Hub
Easy Apply Featured Ended

Business Analyst - Dynamics CRM

BA, Business Analyst, Dynamics CRM, MS Dynamics, CRM, Cloud, User Stories, Processes, Process, Agile

Canary Wharf, London

£550 - £650 per day

6 Months initial contract

A CRM Business Analyst is required by our Global Banking client, Working across the Global Banking and Commercial Banking business divisions, you will work with a large, distributed team to help design, build and deliver large and small process and technical changes to the business.

The existing CRM platform is a groundbreaking MS Dynamics Cloud solution for a global Commercial Bank and is probably the biggest of it's kind in the world.

As a Business Analyst on the programme, you will have a steep learning curve and will need to have a level head in a pressurised delivery environment. Your focus will be to helping the Lead BA and Product Owner to define the business requirements as user stories, ready for business prioritisation for delivery. The Analysis work will fit within an Agile delivery model.

As CRM BA you will:

  • Collaboratate on the creation of epics and writing of user stories in conjunction with the Lead BA and Product Owner
  • Work with the Product Owner and team members to generate ideas and shape outcomes
  • Have demonstrable experience of working with and delivering global solutions for a complex matrix of regional stakeholders and business units.
  • Provide strong, experienced input into the strategic development and build of the End to End process Achieve full front to back working knowledge of the overall process to provide seamless coverage as a process SME.
  • Assesses a broad range of business and operational considerations, and within a strong set of design principals, to support effective user story creation and solution design
  • Have proven experience with working in Waterfall, Agile and hybrid delivery models
  • Have experience in User Acceptance Testing processes and stakeholder management

In the first instance please submit your CV.

Required skills

  • Agile
  • BA
  • Business Analyst
  • CRM
  • User Stories
  • Process
  • Cloud
  • Dynamics CRM
  • Processes
  • MS Dynamics

Reference: 37383516

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