CRM Analyst

Posted 16 October by Harnham
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CRM ANALYST

LONDON

£35,000-£40,000

If you want the opportunity to be responsible for helping improve customer experience, increase user growth and maximize customer engagement throughout the CRM lifecycle. If you have experience in a previous CRM role and using SQL and Excel- then apply here!

THE COMPANY:

This company is striving to become the UK's premier discounted marketplace connecting customers to an endless range of unique and inspiring items and experiences they need, want and lobe at unbeatable prices. They are looking for a CRM Analyst to join their team- apply here!

THE ROLE:

As a successful CRM Analyst, you will be:

  • Assist the Head of CRM to achieve targets for growth in online customer activity via various Marketing channels
  • Identify, test and scale new opportunities for growth through a clear analysis of customer behaviour and engagement
  • Support across other CRM channels including app
  • Support CRM operations with the design, development and optimisation of CRM programmes to drive revenue and engagement
  • Build and execute personalised CRM lifecycle and ad hoc campaigns
  • Understands the customer lifecycle, and how to influence purchase frequency and engagement through CRM Activities
  • Work with Data Scientist team to perfect a feedback loop from operational decisions to machine learning models to better operational decision making
  • Monitor and report back on CRM performance

YOU DON'T HAVE TO TICK EVERY BOXBUT EXPERIENCE IN THE FOLLOWING WOULD BE BENEFICIAL:

  • Experience working in CRM
  • Experience using SQL and Excel in a commercial environment
  • Good understanding of HTML and best email practices
  • Understanding and experience of data segmentation
  • Ability to work collaboratively with creative and tech teams

THE BENEFITS:

  • Earning potential up to £40,000 plus benefits

HOW TO APPLY:

Please register your interest by sending your CV to Rachel O' Keeffe via the Apply link on this page

Required skills

  • sql
  • html
  • excel
  • crm

Reference: 39156252

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