Credit & Risk Manager


It is a great time to join our business! Celebrating over 70 years of trading this year, furniture manufacturer Moores has built a reputation for quality craftsmanship.

We predominantly supply kitchen, bathroom and bedroom furniture into the new build and affordable housing sector but we also have a number of retail brands, which are sold in independent retailers throughout the UK. In addition, we manufacture furniture for builders' merchants, large DIY stores and directly to individual customers.

Reporting into the Finance Director, the role is a key finance role responsible for all aspects of Company credit and risk management. It includes collections, sales ledger management, credit risk profiling / level setting along with motivation and development of the Credit and Risk Team.

Team Development, Motivation and Management 50%

·Lead, support and inspire the team to drive debt collection and reduce levels of overdue debt

·Establish agreed team targets and KPI’s and monitor progress against these objectives

·Develop/ improve customer collection techniques with team individuals

·Support team development and process improvement

·Manage the credit note process ensuring all credits are correct, appropriate and properly authorised in accordance with Company policy

Credit risk management 10%

·Review credit risk and liaise with external insurer to set appropriate credit limits and reduce overall Company risk

·Work with external insurers to manage the Company Credit Insurance Policy including renewal negotiations

·Manage debt recoveries where appropriate through legal action collection processes

·Manage debt recovery from bad debt accounts through Credit Insurance Policy claims

Credit and Risk Reporting 20%

·Manage month end reporting of sales ledger metrics at accounting and calendar month end including, aged debt, collection performance, customer payment performance

·Create, review and report credit provision positions at the month end in line with Company policy

·Prepare and monitor against a 13 week forward detailed daily cash forecast for inclusion in the Company cash management forecast

Other 20%

·Manage the sales ledger customer retentions positions ensuring collections are made as due

·Work closely with sales functions with debt reviews and queries to support customer account debt discussions

·Support Credit and Sales team collections through customer visits as required

·Work closely with the Commercial team to ensure the sales ledger systems reflect agreed commercial terms re payment dates, retentions, rebates credits etc

·Work with the Process Improvement team and other departments across the business to develop, enhance and implement order to cash processes which will ease debt collections

Previous skills & Experience:

·Excellent Team management skills with the ability to develop and inspire staff

·Exceptional knowledge and understanding of Credit processes and Debt Collection Techniques

·Detailed knowledge and understanding of Legal Recoveries, Contracts, and Credit Insurance

·High proficiency with Excel (pivots, vlookup, sumif) Word, OnGaurd and Coda desirable

·Confidence and desire to challenge existing practice with an ability to develop/articulate solutions

·Strong presentation skills and the ability to explain financial concepts to both financial and non-financial colleagues

·Embraces and drives change


Company Car, 75% Staff Discount, Company Pension, 25 days Holiday plus bank holidays (option to buy up to 5 extra days), Free Parking, On-site subsidised Canteens, Rewards & Recognition Scheme

Required skills

  • Credit Control
  • Credit Risk
  • Development Coaching
  • Microsoft Excel
  • Man Management

Application questions

Do you have the right to work in the UK?
Do you have experience of leading and coaching a team?

Reference: 34548490

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