Providing excellent customer service is key as the role will see you proactively speak to our customers who are in financial difficulty to find solutions to ensure we receive any outstanding payments.
You will be expected to work to agreed SLA’s and you will be a quality driven individual, making sure you meet the required quality standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for the customer and client.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy and regulation.
Your primary role will be to service customers using both telephony and administrative skills utilising your communication skills.
What are we looking for?
You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation.
Other skills and experience we are looking for includes:
Previous experience working within a Customer Service role is ideal
Experience of Credit/Debt Management would be advantageous
Competent in Microsoft Office, including Word, Excel and Outlook
Experience working within Financial Services would be of advantage
Ability to adhere to strict governance, process and policy
Quality driven with excellent attention to detail
Start date: We are looking for you to be able to start with us on our next induction date which is either late April or May.
We will invest significant training to provide you with the knowledge and skills to be successful in the role. Induction & training will be for up to 12 weeks so please make us aware of any holidays you have booked over this period at the point of your application.
Working Pattern: A flexible contract working 35 hours per week, including evenings, weekends and bank-holidays. Between the hours of 8am - 8.30pm Mon - Fri and 9am - 4pm Sat, Sun. Reduced part time hours will be considered providing you are fully flexible.