Our client, one of the UK's largest third-party mortgage service providers are looking to recruit a passionate and enthusiastic Customer Service Consultant to join their expanding collections department team situated in Skipton.
The role of Customer Service Advisor will see you taking full ownership of the mortgage lifecycle, speaking to customers and third parties to provide an effective and efficient administrative service.
What will you be doing?
Providing excellent customer service is key as the role will see you proactively speak to our customers who are in financial difficulty to find solutions to ensure we receive any outstanding payments.
You will be expected to work to agreed SLA's and you will be a quality driven individual, making sure you meet the required quality standards for both transactional and telephony processes. Problem solving will come naturally to you as you will deal with complex customer queries, finding solutions that has the best outcome for the customer and client.
Acting with professionalism is with utmost importance as responsibilities of the role also include identifying, handling and recording customer complaints in-line with company policy and regulation.
Your primary role will be to service customers using both telephony and administrative skills utilising your communication skills.
What are we looking for?
You will be a customer focused individual who possesses excellent communication skills, both written and verbal and you will thrive from working within a busy and target driven environment. Being adaptable and having a flexible approach is key as we go through significant and exciting change as an organisation.
Other skills and experience we are looking for includes:
• Previous experience working within a Customer Service role is ideal
• Experience of Credit/Debt Management would be advantageous
• Competent in Microsoft Office, including Word, Excel and Outlook
• Experience working within Financial Services would be of advantage
• Ability to adhere to strict governance, process and policy
• Quality driven with excellent attention to detail
Salary: from £16,500 with excellent progression and career development
Full Time 35 hours between 8am and 8.30pm ( Flexible) A flexible contract working 35 hours per week, including evenings, weekends and bank-holidays. Between the hours of 8am – 8.30pm Mon – Fri and 9am – 4pm Sat, Sun. Reduced part time hours will be considered providing you are fully flexible.
Benefits, including + 25 days holiday + Bank Holidays + excellent Pension Scheme + subsidised restaurant & shop, and much more.
Should you have the relevant experience for the above opportunity please submit your CV or CALL NOW
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