Credit Hire Negotiator

Posted 1 week ago by Hastings Direct

We have an exciting opportunity for a Credit Hire Negotiator to work within the hire department. The team is responsible for managing hire spend across the third party claims department.

Managing credit hire and repair claims with a value up to £10k.

The colleague is expected to manage a portfolio of newly reported fault claims and manage these in line with the expectations of the business.

All colleagues are responsible for managing and controlling hire spends through robust negotiation, investigation and provision of services.

  • Managing a challenging workload of hire/repair claims to include hire management activities, the provision of services and robustly challenging the Third Parties need for a vehicle.
  • Proactively manage customer claims journey
  • Indemnity & liability decision making
  • Maintain accurate reserves and proactively manage a portfolio of Third Party hire and repair claims.
  • Responsible for servicing inbound phone calls from Third Parties/Customers/Garages/Third Party representatives and other suppliers.
  • Meeting monthly targets and responsible for ensuring hire spend across the claims department is reduced.
  • Strong understanding of credit hire and repair claims inside the ABI GTA
  • Referring litigation cases to the appointed litigation handler within 24 hours of notification

Skills, Knowledge & Experience

  • Excellent communication skills and attention to detail
  • Customer focused
  • Committed to self-development
  • Commercially aware
  • Strong negotiation skills
  • Professional telephone manner
  • Ability to meet and exceed targets
  • Basic understanding of the ABI GTA and existing credit hire case law (Not essential)
  • Ability to work in a team
  • Excellent time management skills
  • Strong analytical skills
  • The ability to work independently and as part of a team
  • Demonstrated ability to make decisions


Please find some of the great benefits we offer here at Hastings Direct;

  • A competitive salary and an attractive benefits package which we can share upon shortlisting, please contact for more information
  • A friendly, dynamic and flexible environment with a test-and-learn culture
  • Structured career path that rewards achievements and focuses on development
  • Broad exposure to senior management and ability to contribute to real change
  • Up to 5% bonus earning potential
  • 25 days holiday
  • Life assurance
  • Competitive pension
  • Flexible benefits - buy or sell holidays
  • Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Reference: 39964619

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