The duties of the role include, but are not limited, to the following:
Ensure customer pays within terms & that all customer queries are logged, investigated and resolved accurately and timely.
Develop contacts within client and customer organisation to facilitate business objectives; these contacts can include Finance, Accounts Payable, Purchasing, and Warehouse/Receiving Management.
Escalate and chase distribution, marketing, and pricing issues to appropriate areas for resolution.
Analyze customer behaviour, recommending methods to improve efficiency and AR performance, in particular pricing claims Assist in monthly and other assigned reporting and provide monthly reconciliations.
Visit retailers and client to facilitate strong working relationship and provide recommendations for future trading practice.
Set agendas, create proposals and presentations, issue visit reports, and follow up on key retailer visits.
The ideal candidate will have the following attributes:
2 years minimum Credit Control experience
High level of communication, with a clear and professional telephone technique
Proven ability to drive change through process development during challenging business situations
Ability to communicate effectively at all levels within a business
Persistence to see a problem through against tight deadlines
Understanding of Debit Notes
Competent with IT systems, particularly Oracle, Excel (including pivot tables and vlookup), Word and Powerpoint Strong analytical skills
Reed Specialist Recruitment Limited is an employment agency and employment business
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