This will suit a candidate with either previous experience in Credit Control or an individual with telephone based customer/client service experience on a day to day basis.
Salary:£20,000 - £22,000
Hours: 09:00 - 17:00, Monday - Friday (35 hours per week)
Benefits:25 days holiday per holiday year
Canteen & vending machines
Company discounts & rewards
Free car parking available
*Maintaining strong internal/external customer relationships both with clients and customers
*Managing customer queries and follow up with Customer Service departments ensure their resolution
*Aiming to pursue with Customer Services/clients to clear debt in an efficient and timely manner
*Maintaining a high level of communication with Customer Service/the Clients and attend meetings with Customer/Clients as and when required
*Maintaining a continuous review of Customer queries/claims with regard to resolving and clearing within an agreed time scale.
*Managing the credit risk relating to the accounts in assigned ledger sections.
*Allocating of cash receipts in order to minimise unallocated cash.
*Communicating and highlighting potential collection/system/procedural/debit note issues to the Credit Services Team Leader.
*Submitting information concerning deducted debit claims for investigation and follow through to resolution in a timely manner.
*Working within agreed department Service Level Agreements, escalating any concerns to Team Leader
*Updating and maintaining query management log.
*Providing resource and support to other team members in order to reduce outstanding debits and increase cash flow.
*Demonstrable experience of working in credit control or customer services.
*Experience of using MS Excel, preferably at Advanced level.
*Experience of speaking to external customers and clients on the phone.
*Experience of achieving targets in a challenging environment.
*Experience of working as part of a busy team.
*Knowledge of Credit Management, including International Credit.
*Excellent communications skills both written and verbal at all levels.
*Excellent attention to detail and good technical skills.
*Strong analytical and organisational skills.
*Ability to work under pressure and meet strict deadlines.
*Ability to manage workloads and prioritise effectively.
*Ability to adapt to changes in the team.
If you are interested and believe you have suitable skills and experience to be considered for the Credit Controller position then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Credit Management
- Credit Controller
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