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Credit Controller

Posted 25 January by REED Accountancy Easy Apply Featured Ended
New opportunity for a Credit Controller to join an accomplished and dedicated team within a call centre in Redhill. Previous experience is not essential, a resilient attitude and confident phone manner is. This is a six-month contract paying £18,500 (FTE).

Duties and responsibilities include:
• Receiving incoming and making outbound calls to customers
• Negotiating affordable payment plans with customers, whilst complying with regulatory and company policies at all times
• Handling every call in the correct manner, using your ability to relate to people from a variety of backgrounds. Being adaptable and sensitive when required.
• Using negotiation and persuasion skills to gain customer commitment
• Taking ownership of queries and complaints, avoiding the need to escalate to a manager wherever possible
• Updating system records accordingly, ensuring a high standard of data accuracy is maintained at all times

Essential requirements:
• Excellent customer service/call centre skills
• Strong negotiation and persuasive skills
• Confident telephone manner
• Attention to detail
• Ability to work under pressure and meet targets
• Confidence in decision-making
• A persistent and resilient attitude

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34323736

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