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Credit Controller - Glasgow (6 Month FTC)

Credit Controller - Glasgow (6 Month FTC)

Posted 14 August by CBRE Ltd

CBRE advises on more commercial property than any other adviser and across the United Kingdom. CBRE has over 1,600 employees covering all the key regional centres; our network includes offices in Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Jersey, Leeds, Liverpool, Manchester, Sheffield and Southampton. Asset Services is one of CBRE’s key service lines. Led by Richard Williams, the business formerly known as Property & Asset Management currently employs circa 600 people within the UK

Working within the property accounts team you will be responsible for efficient day-to-day accounting management of a varied portfolio of clients, ensuring that all KPI’s and SLA’s are achieved or exceeded as well as maintaining excellent client/tenant service levels.

Key Responsibilities

• Effectively manage workload across portfolio
• Adhere to all credit control processes and develop where necessary
• Collection of all outstanding charges within lease terms and internal/external SLA’s
• Reduce aged debt through pro-active collection techniques
• Minimise risk across portfolio through regular review and arrears management
• Promote and develop relationships with key contacts throughout the business
• Hold regular meetings/con calls with property managers/Surveyors to review client portfolios
• Manage queries to resolution through investigation, reconciliation and escalation
• Recommend appropriate action bailiff/legal/forfeiture and manage case to conclusion
• Ensure al systems information is up to date and accurate and clearly demonstrates actions taken
• Attend client meetings to discuss portfolio
• Creation of required client reports
• Manage payment plans/Hardship accounts
• Recommend bad debt write offs and create bad debt provisions
• Maintain mailboxes an d ensure all documentation is filed correctly
• Assist in raising profile of credit control team with all departments
• Assist cashiering team with allocation of monies and maintenance of accounts
• Work collaboratively with other departments to ensure excellent service

Person Specification

• Good interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Flexible approach to work
• Team player who deals effectively with colleagues and clients
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Ability to remain calm under pressure
• Exceptional organisational skills
• Ability to achieve targets and strive for continual improvement

Skills Required

• Good IT skills (Word, Excel, MS Outlook). Previous experience of working on multiple platforms
• Excellent communication skills, both verbally and in writing
• At least 18 months experience working within credit control function
• Good understanding of credit control procedures and techniques
• Knowledge of legal proceedings
• Property knowledge would be advantageous
• Experience of working in target driven environment
• Experience of working in high transactional environment

Reference: 35875050

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