Credit Controller (with a European Language) required for our client, a global TECHNOLOGY business, based in the City.
Reporting to the Collections Manager, this position is a member of the Credit & Collections team who are responsible for driving continuous process and performance improvements for the Group's debtors' ledger which is in excess of $200m, from approximately 10,000 live customer accounts, covering both distributors and end users. Individual AR balances therefore range from several hundred dollars to several million.
Role will include:
- Take full ownership of and responsibility for a portfolio of customers, managing the full collection cycle including payment plans, stop supplies, dispute management and ensuring customer accounts are fully reconciled
- Apply time management techniques to ensure daily activities are achieved, improving own performance which is aligned to achieving the team goals and targets
- Ensure activities are targeted at maximising cash collection and reducing overdue debt
- Work with cross functions and account managers within the business to ensure invoice disputes are proactively recorded and resolved in a timely manner
- Ensure the day to day activities conform to company policies and internal control procedures
- Ensure all activities are performed, including reporting and business reviews in line with service level agreements and the month end timetable
- Provide information on customers within own debtor portfolio, to support the credit assessment process
- Ensure timely escalation of issues that may impact performance and debtor results
- Foster effective team work between the team and cross functional teams
- Identify, assess and inform management of internal and external issues that impact own performance
- A strong and proven track record within Credit Control, specifically B2B collections
- Fluency in a European language is DESIRABLE
- Previous experience of working within TECHNOLOGY would be beneficial
- SAP experience would also be preferable
- Energetic approach and passion for delivering quality results supporting the Credit & Collection functions overall performance
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