Credit Control / Finance Assistant

Posted 6 February by Focus Resourcing

We are currently recruiting for Finance /General Recovery Officer to join the Recovery Team on a fixed term contract (12 months) to provide a full collection and debt recovery service on a range of debts across the council. The role is full-time (37 hours per week) between 9-5.30pm

  • Credit / Debit chasing on a daily basis.
  • Ensuring all debts are progressed through their respective recovery cycles promptly.
  • Dealing with correspondence from debtors and/or third parties via post, email and telephone.
  • Making pro-active telephone calls regarding the payment and recovery of debts.
  • Tracing missing debtors via Tracing Agency, Experian or other available systems.
  • Taking payments through Paye.net.
  • Make appropriate referrals to the Debt Collector, review returns from the Debt Collector and make recommendations for County Court Claims.
  • Making recommendations and preparation of write offs.
  • Record all recovery actions on the appropriate IT system.
  • To ensure that all work processed complies with SLAs, regulatory and audit requirements.

Essential Skills and Attributes:

  • A high level of Word, Excel and MS Outlook.
  • Debt recovery experience.
  • Can communicate clearly through correspondence and dealings on the telephone.
  • Able to liaise effectively with our clients both orally and in writing, including those clients who may be vulnerable.
  • Able to produce high quality and accurate documentation.
  • Attention to detail and proactive approach to debt recovery.
  • Ability to handle yourself in a confident and professional manner at all times.
  • Flexible and adaptable in a changing environment.
  • Able to work on own initiative and to agreed targets by prioritising and planning.
  • Be an active member of the team and able to assist other team members when required.

Car parking on site plus 33 days holiday 12 month contract.

Salary: £21,007 - £24,238 (12 months Fixed term)

Required skills

  • Debt recovery
  • Customer services
  • Credit control

Reference: 34406327

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