To assist the Credit Control team in chasing and corresponding with both the Commercial and student debtors in line with the University of Northampton credit policy.
This role would be ideal for candidates with experience in any credit/debt recovery positions.
Duties and responsibilities
Support and assist the backlog of all aged debt for both Commercial and Student debt recoveries.
Assign complaint codes, investigate and resolve customer disputes, documenting notes and follow ups.
Issue and produce accurate statements and reminders in accordance with departmental policy, and copy documentation to customers.
Maintain the Masterfile and update all contact information.
Contacts debtors by email, telephone and in person to identify reasons for non-payment
Recommend write offs for bad debt provision to the Credit Control Team Leader.
Refer debts onto debt collection agency via the Credit Control Team Leader.
Assist with student sanctions - Assists with the implementation of sanctions in accordance with University Policy and subsequent notification of debt position to allow removal or continuation of the sanctions.
Monitors payments received from customers against debtors' invoices issued.
The post holder will be expected to undertake other responsibilities and tasks as reasonably requested by the Credit Control Team leader.
Skills and experience
GCSE’s or equivalent in Maths and English
Previous commercial knowledge essential and exposure to all aspects of credit control
Proficient in use of excel and finance systems
The ability to work under pressure and in emotive circumstances.
Experience within Public Sector/Higher Education.
Ability to communicate effectively at all levels
Excellent attention to detail
Ability to work on own initiative, and as part of a team
Ability to adapt to organisational change
Ability to adapt to technological advances in the workplace
Persuasion and negotiation skills
This role is full time, 37 hours per week, Monday to Friday, for 3 months in the first instance.
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