Counter Fraud Investigator Support Assistant

Posted 4 April by GerrardWhite

Counter Fraud Investigator

Salary: £17,000 - £19,000

Hours: Monday- Friday 9am- 5pm

Location: Haywards Heath

About the Company

Specialising in Motor Insurance, we pride ourselves on delivering first class service, ensuring the customer has a smooth and stress-free experience. With big ambitions for the future, we are looking for individuals who want to join an award winning, Champion Status Investors in People Company. The Company are also proud to be classified as one of the best companies to work for in the UK on the Sunday Times list.

Benefits for working with the company include; 22 days annual leave plus bank holidays, competitive pension scheme and dress down Fridays!


  • Ensure that letters to Brokers/Policyholders are generated and diarised for all cases
  • Create stop Files within our Counter Fraud System
  • Maintain CV diary and Policy Fraud Diary on a daily basis
  • Ensure notes are updated on our Counter Fraud and Policy/Claims Systems
  • Manage Inboxes and Post on a daily basis ensuring they are cleared and reallocating or sent for scanning
  • Assist Policy Fraud Investigators with Incoming and Outgoing calls on a daily basis
  • Validate all supporting documents requested by Policy Fraud Investigators
  • Review ages debt data and raise payments to suppliers with accuracy
  • Outsource claims to suppliers on a delegated authority basis
  • Review and action where necessary, requests to remove the fraud lock from claims/policies, ensuring the lock is reapplied in a timely manner


  • Excellent organisational skills
  • A good degree of computer literacy and understanding of MS Office suite
  • Ability to plan and prioritise work
  • Excellent telephone manner
  • Ability to work as part of a team
  • Effective Communication skills
  • Good eye for detail

Application question

Do you have Customer Service Experience?

Reference: 34826496

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